About AMI

We believe in relations, business follows.

Who We Are ?

AMI has been a trusted Business Process Management partner for over 16 years with expertise in healthcare, insurance, and legal domain. AMI is SOC 2 Type 2 accredited, ISO 27001 certified, and HIPAA compliant. Our dedication to data security and safeguarding critical business operations is unwavering, giving our clients peace of mind while we deliver tailored services with excellence by leveraging domain expertise, right sourcing led reduced costs, automation led productivity improvements, and insights-led process re-engineering.

At AMI, our utmost priority is understanding the distinct staffing and operational challenges of our clients. We commit to deeply comprehending their unique requirements and the specific scope of work. We provide our clients with outsourcing solutions, BpaaS solutions, or assist with establishing a co-managed operations unit within our state-of-the-art facilities in India. From meticulously managing the initial hiring process to flawlessly executing daily operational tasks, our objective is to be a one-stop solution tailored to their business goals.

Leaders @ AMI

Ali Merchant is not just a regular entrepreneur; he is a PassionPreneur who's niche lies in Business Process Management where he assists organizations in achieving operational excellence through a perfect blend of right people, technology, critical insights and industry best practices in the endeavor to fulfil his purpose of making healthcare, insurance and legal aid affordable for everyone.

His active dedication to social responsibility is exemplified through his establishment of the AM Infoweb Foundation. This foundation is committed to making a difference in economically disadvantaged communities, and its impact has been felt by numerous families across the globe.

He is the core of our company, representing what we stand for. With his expertise and visionary mindset, he leads with skill and exceptional leadership, making sure our clients are extremely happy with personalized care. His smart decision-making pushes us forward, motivating the whole team with an inspiring work ethic.

Purpose

We devote ourselves to make insurance, healthcare and legal aid, extremely affordable to everyone.

Mission

To deploy 16 years of experience, knowledge & information with the latest technology to not only reduce our valued client’s operational cost but also ensure they EXCEED their previous performances.

Employee Motto

Please remember, what you're handling goes beyond mere data management, summarization, retrieval, or task completion for a paycheck. Every action you take today might MAKE or BREAK someone's LIFE.

Our Core Values

EXCEED is our secret to achieving Excellence! Developed by our Founder and CEO, Ali Merchant the EXCEED philosophy serves as our organization’s guiding light.

It's not just a business Jargon but each alphabet of EXCEED stands for a value that each employee from the CEO to the lowest of the rank at AMI follow passionately.

At the core of this philosophy is our commitment to our clients and the devotion to our purpose of making Healthcare, Insurance and Legal aid extremely affordable to everyone.

ETHICS

Our work seriously impacts lives so it all begins with strong ethics at AMI and its importance can’t be overstated. Your discipline, apolitical outlook, integrity, honesty, spirit of teamwork, transparency, pursuit of meritocracy and mutual respect for colleagues will serve as the foundation of your growth at AMI.

EXPONENTIAL - SPEED

In today’s fast-paced world, we need to be focused and fast in order to give our clients that extra edge over their competitors. Accomplish more in less time. You are in competition with yourself to deliver faster and be more productive than you were yesterday. If you are slow, someone will not receive timely medical services or their insurance or legal claim will be denied!

CLIENT-OBSESSION

Yes, we are obsessed with delivering value to our clients and their end customers, and it is shaped by our strong purpose of making Healthcare, Insurance, and Legal aid extremely affordable to everyone. You must be conscious of our responsibilities and the impact we create on the lives of people through our services. Embrace the purpose and go the extra mile to fulfil it. Be client-obsessed, belong at AMI!

EVOLVE

Be curious and hungry for knowledge every second. Continuous learning and upskilling is critical to meet the changing needs of clients in this fast-evolving world. Embrace the challenges by evolving your expertise and rise through the ranks.

EXCEL – by raising the bar and Delivering results

Action counts. Results matter. Your dedication, commitment, efforts, sweat, all boils down to the excellent results you deliver. Impossible becomes possible at AMI and you have to take ownership and deliver. No excuses!

DETAIL-ORIENTED

Meticulous operations with attention to every detail sets us apart from our competitors. Be the expert at what you do. The gaps in your knowledge and expertise might not only affect our client but will also adversely affect the end customer’s life. So, no excuses! As they say, if you want to create abundance go into the details.

ETHICS

EXPONENTIAL - SPEED

CLIENT-OBSESSION

EVOLVE

EXCEL – by raising the bar and Delivering results

DETAIL-ORIENTED

Our Founder and CEO, Ali Merchant always emphasizes on the importance of giving back to the society. He believes that each of us can contribute in our own way, and every little contribution helps. With this philanthropic motive, he established the AMI Foundation, a non-profit social welfare organization which aims to help the underprivileged and the less fortunate through financial aid, healthcare initiatives, livelihood generation and much more. Today, we have made a difference in the lives of thousands of people through our social welfare initiatives.

Food Donation

Each one of us should take time to enrich our community. Food is one of the basic necessities of all living beings. “Only when your body is nourished, you can make a positive difference in your life”, says Ali Merchant, thus we often organize food donation drives which are personally spearheaded by our Founder. Let us consciously work towards a sustainable solution which ensures that no one starves.

School Charity

Children are the future of this world. Every child must have the opportunity to grow in an environment conducive to their success. This thought encourages us to undertake initiatives which support the education of underprivileged children. We recently interacted with these amazing children in their school. We have committed to devote our time and monetary resources to improve their infrastructure and make sure that the school does not face any hiccups in meeting their daily needs and expenses.

Medical Health Camp

Today good health has become a luxury. Our medical health camp was aimed to educate the masses about the importance of good health and also diagnose any existing deficiencies and illnesses. The overwhelming response for this initiative has inspired us to conduct such camps regularly.

Blood Donation Drive

Our regular blood donation campaigns have been able to successfully educate, mobilize, and inspire people to donate blood. We are extremely fortunate to be surrounded by wonderful human beings who never hesitate to volunteer and donate their blood at our donation drives.

Eye Check-up

Our eyes are our window to the world. Poor genetics or diseases can lead to deteriorating eyesight even if you are not very old. Our eye check-up camp was organized for early detection of macular degeneration, glaucoma, among other illnesses. We are happy to state that our initiative and early intervention helped hundreds of people avoid permanent blindness.

Ration Kit Distribution

Widowed women are faced with increased health risks and chronic conditions associated not only with bereavement, but also, due to loss and grief, adjusting to living alone, decreased income, and managing multiple chronic conditions. This thought encourages us to undertake initiatives which supports their livelihood. We have committed to devote our time and effective services to foster their life transition.

LEARN MORE ABOUT AMI FOUNDATION